Refund for accidental purchase
I purchased a large Madden Football bundle package worth over $2,000 T-Mobile dollars. After the purchase I accidentally swiped and came in contact with a pro pack worth $ 1,000 I contacted T-Mobile ...
Forum Discussion
EA_Barry
Community Manager
Community ManagerWe cannot resolve this issue directly here on Answer HQ but an EA Game Advisor will be in a position to look into this for you.
Click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
It's a lie to say you guys will handle this. Because I just made an accidental purchase and you guys said that all purchases are final. Which can't be true because if you guys gave us something on accident, you would fix it in a heartbeat. But if I mess up I am stuck with the accident.
@MScarey1102You do realize this post is from 5 years ago in 2014? But yea, it's going to be harder to prove a purchase was an accident since they've implemented the "Are you sure- Confirmation" before finalizing every purchase now a couple weeks ago
Yeah I get what ur saying on the coin packs. But I'm talking about cash packs it's easy to accidently buy stuff with 1 tap. Especially if u didn't set up a password for purchases. Thanks for the comment but u just showed the coin packs.
- I asked because a lot of times people don't realize the date and or the subject of the post and even are in the completely wrong forum sometimes. But it does matter if it was years ago because as blueberry stated, things change. Not to say rather good or bad, but they do. But, knowing how easy it is to accidentally buy cash packs (stuff period), you should setup your password. Not just for the sake of NOT buying something by accident, but, also to protect you and yours. I'm definitely NOT trying to come down on you or anything like that, but you should really set your password up because it'll not only save you money, but it'll also protect you. I went through the same thing a while back and couldn't get anything resolved through ea either. I think it's a shame and it shouldn't be like that but, it is. I eventually wound up getting refund though because I contacted them literally the same minute it happened. Have you contacted Google already? If not, you should, maybe they can help with your refund. Hope all ends well and if not, it's not the end of the world. At least you can use it. It could be worse. Good luck.
And it shouldn't matter if the post was 10 years ago. They say that they will try to fix the issue. Knowing that they aren't gonna fix it tho. The EA guy I talked to said hey since it's final, just try and upgrade your team. Who says that to somebody that just bought something they can't get their money back on? Sorry, but I've had a few instances where EA just shrugs it off like it isn't nothing to them.
EA_Blueberry
@MScarey1102 wrote:
And it shouldn't matter if the post was 10 years ago. They say that they will try to fix the issue. Knowing that they aren't gonna fix it tho. The EA guy I talked to said hey since it's final, just try and upgrade your team. Who says that to somebody that just bought something they can't get their money back on? Sorry, but I've had a few instances where EA just shrugs it off like it isn't nothing to them.
@MScarey1102
Our policies and procedures may change and evolve over time to help better assist our customers. A good amount customer feedback really plays into those changes, too. It's possible we may have been able to help OP's inquiry in the past and no longer able to today, or vise-versa. Like @Humdinger504 said as well, the development team will help develop features in game to make purchases and overall navigation through the store easier. Experiences reported here can help us with that. @EA_Barry directed the player to our Live-Support team to look into the request because our forum team does not assist with this, regardless as to whether OP's inquiry will be honored or not. We want to make sure we are pointing players in the right direction to get a request or issue fully addressed.
