scammed by ea employee

It was most certainly an EA employee, they provided information that only an employee would have access to. They provided and showed me personal game information. 

I would know the difference between a phishing scam and just a scammer. 

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You were almost certainly not in contact with an actual EA employee but someone claiming to be one. 

Please reach out via an official channel for help: 

EA Help

Thanks.

My Madden mobile account was hacked and I was charged money and scammed by an EA employee who promised to help get the account back.