Everytime I get on the game and try to purchase something in the store the product says "click to see price" but when I tap on it it pops up saying "We're sorry but the transaction was not successful...
As long as you play on Google Play/Apple your progress will be saved to the cloud. If re-installing the app and restarting your device doesn't fix this, please contact our Support team via in-game so they can look into getting this addressed for you.
Don't worry, we'll make sure you get your purchases in game.
@EA_Blueberry I’m just checking in see if anything else happened with my purchase because the Season 7 pass had only five days remaining before they start doing challenges for season 7 and one more Question will this happen again if I purchase the Season 8 pass or will it go through. Let me know how everything is going
For updates please create a new case and reference your existing one so our staff can check on it without pulling the original case from the queue. I don't see any reason why the next Field Pass would do this. If in the rare event it happens again though, please contact our Support immediately for investigation.
As long as you sign into the game via Apple/Google/Facebook I strongly recommend going through the steps below before purchasing a new one just to make sure all troubleshooting steps were performed prior to recording another incident.
@EA_Blueberry Yes that happens when I pause for a few minutes to get something quick and when I get back to playing it said I forfeited the match and I lose out on the prizes I’m supposed to win
10 minutes is the max amount of time to complete a match, so perhaps that extra time on the pause screen caused the timer to run out.
If you are paused and the phone's screen shuts off, it's possible that can lead to a de-sync from the servers.
I do not recommend pausing the game in a competitive match unless it's really only for a quick moment, otherwise you're increasing your chances of running out of time to complete the game.
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Everytime I get on the game and try to purchase something in the store the product says \"click to see price\" but when I tap on it it pops up saying \"We're sorry but the transaction was not successful. We'll try again later\". And it doesn't even tell me the price or let me choose my payment option. Please help.
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For updates please create a new case and reference your existing one so our staff can check on it without pulling the original case from the queue. I don't see any reason why the next Field Pass would do this. If in the rare event it happens again though, please contact our Support immediately for investigation.
As long as you sign into the game via Apple/Google/Facebook I strongly recommend going through the steps below before purchasing a new one just to make sure all troubleshooting steps were performed prior to recording another incident.
For updates please create a new case and reference your existing one so our staff can check on it without pulling the original case from the queue. I don't see any reason why the next Field Pass would do this. If in the rare event it happens again though, please contact our Support immediately for investigation.
As long as you sign into the game via Apple/Google/Facebook I strongly recommend going through the steps below before purchasing a new one just to make sure all troubleshooting steps were performed prior to recording another incident.
As long as you play on Google Play/Apple your progress will be saved to the cloud. If re-installing the app and restarting your device doesn't fix this, please contact our Support team via in-game so they can look into getting this addressed for you.
Don't worry, we'll make sure you get your purchases in game.
As long as you play on Google Play/Apple your progress will be saved to the cloud. If re-installing the app and restarting your device doesn't fix this, please contact our Support team via in-game so they can look into getting this addressed for you.
Don't worry, we'll make sure you get your purchases in game.
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Let me know how everything is going","body@stringLength":"433","rawBody":"@EA_Blueberry I’m just checking in see if anything else happened with my purchase because the Season 7 pass had only five days remaining before they start doing challenges for season 7 and one more Question will this happen again if I purchase the Season 8 pass or will it go through. 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snap I automatically forfeit the match this is another glitch again please fix this 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Shop glitch on madden mobile 21","moderationData":{"__ref":"ModerationData:moderation_data:9021561"},"body":"@EA_Blueberry 1-3 minutes","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"25","kudosSumWeight":0,"postTime":"2021-05-12T07:05:28.284-07:00","lastPublishTime":"2021-05-12T07:05:28.284-07:00","metrics":{"__typename":"MessageMetrics","views":484},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-mobile-en/message:9021543/message:9021561","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"138","rawBody":"@EA_Blueberry 1-3 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Shop glitch on madden mobile 21","moderationData":{"__ref":"ModerationData:moderation_data:9021562"},"body":"@EA_Blueberry This is the second it happened to me","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"50","kudosSumWeight":0,"postTime":"2021-05-12T07:06:58.017-07:00","lastPublishTime":"2021-05-12T07:06:58.017-07:00","metrics":{"__typename":"MessageMetrics","views":481},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-mobile-en/message:9021543/message:9021562","repliesCount":3,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"163","rawBody":"@EA_Blueberry This is the second it happened to 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Shop glitch on madden mobile 21","moderationData":{"__ref":"ModerationData:moderation_data:9021563"},"body":"@Gen_Muychingon21 This only happens when you pause the game?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":0,"postTime":"2021-05-12T07:39:06.628-07:00","lastPublishTime":"2021-05-12T07:39:06.628-07:00","metrics":{"__typename":"MessageMetrics","views":321},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-mobile-en/message:9021543/message:9021563","repliesCount":2,"readOnly":false,"editFrozen":false,"body@stringLength":"174","rawBody":"@Gen_Muychingon21 This only happens when you pause the 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Shop glitch on madden mobile 21","moderationData":{"__ref":"ModerationData:moderation_data:9021564"},"body":"@EA_Blueberry Yes that happens when I pause for a few minutes to get something quick and when I get back to playing it said I forfeited the match and I lose out on the prizes I’m supposed to win","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"194","kudosSumWeight":0,"postTime":"2021-05-12T07:41:59.710-07:00","lastPublishTime":"2021-05-12T07:41:59.710-07:00","metrics":{"__typename":"MessageMetrics","views":321},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-mobile-en/message:9021543/message:9021564","repliesCount":1,"readOnly":false,"editFrozen":false,"body@stringLength":"307","rawBody":"@EA_Blueberry Yes that happens when I pause for a few minutes to get something quick and when I get back to playing it said I forfeited the match and I lose out on the prizes I’m supposed to win","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9021564_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:9021565":{"__typename":"ModerationData","id":"moderation_data:9021565","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9021565":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:179482"},"id":"message:9021565","revisionNum":1,"uid":9021565,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-mobile-en"},"parent":{"__ref":"ForumReplyMessage:message:9021564"},"conversation":{"__ref":"Conversation:conversation:9021543"},"subject":"Re: Shop glitch on madden mobile 21","moderationData":{"__ref":"ModerationData:moderation_data:9021565"},"body":"
10 minutes is the max amount of time to complete a match, so perhaps that extra time on the pause screen caused the timer to run out.
\n
\n
\n
If you are paused and the phone's screen shuts off, it's possible that can lead to a de-sync from the servers.
I do not recommend pausing the game in a competitive match unless it's really only for a quick moment, otherwise you're increasing your chances of running out of time to complete the game.
10 minutes is the max amount of time to complete a match, so perhaps that extra time on the pause screen caused the timer to run out.
\n
\n
\n
If you are paused and the phone's screen shuts off, it's possible that can lead to a de-sync from the servers.
I do not recommend pausing the game in a competitive match unless it's really only for a quick moment, otherwise you're increasing your chances of running out of time to complete the game.
\n
\n
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