Three most feared dual packs, 30,000 MC spent and zero epics

 I spent 30,000 Madden Cash on three Most Feared Dual Threat Packs, advertised with a 76% chance of receiving an Epic reward. All three packs resulted in Rare players.

I understand that rewards are random, but the probability of missing an Epic three times in a row is approximately 1.38%, assuming the advertised 76% chance applies to each complete pack opening. While this outcome is possible, it raises a legitimate question about the advertised odds and deserves more than a generic explanation about bad luck.

After contacting EA Help multiple times, I received repetitive responses without a meaningful investigation or satisfactory resolution. This has only made the experience more frustrating.

I have played Madden NFL Mobile for years, but this experience has seriously damaged my trust in the game. I am asking EA to take my concerns seriously, review the relevant pack and transaction records, and consider a reasonable goodwill compensation for this disappointing and frankly unfair experience.

I am not asking for guaranteed rewards. I am asking for transparency, accountability, and fair treatment as a loyal player. A generic response about luck is not an adequate substitute for a meaningful review. I hope EA will demonstrate that player trust matters by addressing this complaint properly, because this is completely unacceptable.