Tournament Reset?!?!

The tournament was reset, so I was dropped to- the 106th percentile. Which, doesn't exist in common sense terms. I was at 4%, and then it got reset with the server crashing. Is this going to be fixed?

technical issues

EA_Barry
8 years ago
To help us to help you regarding this issue, please prepare the following items. Please note we do not want you to post these things here, we want you to have these at hand when you contact us. Otherwise, these items will be requested of you and lengthen the whole process.

A screenshot of your Captain Status to show the tier you were in

If from Season H2H, a screenshot of tier status showing you reached Hall of Fame

Info on which Weekend Tournament that the reward was missing from

Your UID: https://help.ea.com/en-us/help/madden/madden-nfl-mobile/how-to-find-your-madden-nfl-mobile-user-id

Once prepared, Contact Us for assistance.

Thank you and apologies for this inconvenience.

*marked as solution for player visibility.

117 Replies

Anonymous
8 years ago
Why would you win more than you get rewarded for?
Djtfootball52
8 years ago
Same, I had around 84 points or something like that and was in top 3%, now says i have 0 points.
Anonymous
8 years ago
Its a glitch the point u score are there it just not showing
Anonymous
8 years ago
The same problem is occuring with mine.
socratic_t
8 years ago
Yesterday I played the latest tournament, you know the one where you had 4 downs to go 80 yards. Yeah that one. Yesterday I had 10 wins, was in the top 3 percent with a score of 86 (if I recall correctly).

Today, I have zero ranking, zero wins, zero points. The funny thing is, it shows I have 10 wins in this screen capture. So how do I have zero wins?

This is the last Madden Tournament I will play in. Two tournaments in a row where I was royally f v c k e d by EA. First I was denied a tier 4 reward. Now I am denied I even played.

Thanks EA. I have learned my lesson trusting you.
Jaberwocky28
8 years ago
Me too.
socratic_t
8 years ago
Most of the members in my league have been robbed of their tourney status.
Anonymous
8 years ago
So i was in the top 1% with 16 wins 176 points and all of a sudden my points and wins on the leaderboard is gone?

I expect my rewards from thia weeks tourney all of them !

EA plz answer if you gonna fix it or you want us to file evidence (as i have now)
Anonymous
8 years ago
They did not even offer me a pro pack
EA_Barry
Community Manager
8 years ago
Thank you all for your reports on this. We are aware of the issue and are investigating.

Any available updates will be posted here.