Unable to link google & Facebook

I can only login as a guest to play. It is unable to link my google and Facebook. I've been chatting with ea help and they've not been able to resolve the issue. They forwarded me here to start an investigation

technical issues

EA_Blueberry
4 years ago
Hey, @IAmBtmn24

It sounds like the age you selected when given the option was below the threshold to use social features.

Mobile games

Our mobile games don’t have parental control settings, so some features might not be available for underage accounts.

Some EA mobile games are age-gated, meaning we ask for a date of birth, and child users play a version of the game which does not include social features.

More info: https://help.ea.com/nz/help/account/online-access-for-child-accounts/

additional info: https://help.ea.com/nz/help/mobile/ea-and-age-restrictions-for-mobile-games/

The age can be re-selected when a new season of Madden NFL Mobile begins. Our Support staff are not able to change the age due to laws set by governments around the world.

29 Replies

hawskee
Hero
4 years ago
@IAmBtmn24

Just to clarify your issue, you are not seeing any options via the settings menu to link to Google, Facebook, nor EA account?

If this is the case, it is likely due to you not submitting your age as 13+ upon creating your Madden Mobile account. As for the protocol to edit/change your Madden Mobile account age, I’m not sure of. If this is something that can be done, it would likely have to be carried out with an EA Help Advisor directly, not something that can be carried out on a public forum.

However, if this is not the case, are you receiving any specific error messages that can help clarify your issue?
IAmBtmn24
4 years ago
I'm linked via EA. When logging in, I cannot login via Google or Facebook. Only as a guest. But my EA account is linked. I can make purchases in the game. But I can't watch the ads for free stamina.
hawskee
Hero
4 years ago
@IAmBtmn24

What kind of device are you using?
IAmBtmn24
4 years ago
pixel 5
hawskee
Hero
4 years ago
@IAmBtmn24

I apologize for all the questions here, just trying to get as much clarification as possible. Has this been the case for you (only ability to login as a guest account) all season long, or is this a new issue that just popped up for you? If this is a newer issue and you had the ability to login as Google/Facebook at some point this season with your current device, then basic troubleshoot methods such as a simple force close of app & restart of your device should fix that. If not, hopefully someone from EA can advise you further here.

Best of luck.
IAmBtmn24
4 years ago
New issue that began when EA reported having issues 2 promos ago. I've been chatting with ea help and they sent me here.
EA_Blueberry
Community Admin
4 years ago
Hey, @IAmBtmn24

It sounds like the age you selected when given the option was below the threshold to use social features.

Mobile games

Our mobile games don’t have parental control settings, so some features might not be available for underage accounts.

Some EA mobile games are age-gated, meaning we ask for a date of birth, and child users play a version of the game which does not include social features.

More info: https://help.ea.com/nz/help/account/online-access-for-child-accounts/

additional info: https://help.ea.com/nz/help/mobile/ea-and-age-restrictions-for-mobile-games/

The age can be re-selected when a new season of Madden NFL Mobile begins. Our Support staff are not able to change the age due to laws set by governments around the world.
IAmBtmn24
4 years ago
Nope. I'm almost 35 so I have no reason to be older. Again, the game was fine until 2 promos ago when EA announced there were issues with accounts and advised player not to uninstall and reinstall as that may cause a bigger issue.
EA_Blueberry
Community Admin
4 years ago
@IAmBtmn24 Are you able to link me that announcement so I can look into that for you?
IAmBtmn24
4 years ago
It was on EA Help Twitter feed