HiI’m on PS4 and play Mass effect Andromeda. When I’m not directly in-game, I use since several days the Apex HQ app to lunch strikes missions. It worked fine but since many hours, I’m not able to log to the app because it doesn’t pass the step of « Reticulation of splines » from the login screen.I’ve searched on the net but doesn’t find anything explaination (like servers are in maintenance or anything else) that can explain the problem.Anyone else have this problem?Hugues

Servers seems to be now operational! Have fun!

Apex HQ - Unable to login (servers down?)

15 Replies

Phantomlover1717
Legend
4 years ago
Hey @hugelhugel,

I've moved your post to a more relevant board than EA General Questions.
hugelhugel
4 years ago
Hey Phantomlovre!
Ok, thanks a lot!
Haddlepops
Seasoned Newcomer
4 years ago
Yeah - I’m playing ME Andromeda (Xbox One) on Series X. Haven’t been able to access the Apex HQ app (iOS 15.1) today; have been trying for over eight hours now, no joy yet.
Draeoth
4 years ago
Unable to connect to online services on pc as well.
xgolgo777x
4 years ago
@hugelhugel On PC, and I haven't been able to log in to the online services for a few hours now too.
hugelhugel
4 years ago
Thanks all for feeding back! I was able to reach EA support and they told me that the problem was already known by them and tech team alteady working on it. Hope it will not take too long, need my strike teams :-)
EA_David
Community Admin
4 years ago
Good morning folks. Thanks for posting the update @hugelhugel I'm just here to confirm that. This is known and being worked on.
MaximusDecimus3
4 years ago
Any idea when they'll be back..?
hugelhugel
4 years ago
@MaximusDecimus3 Sorry, the support didn’t have this information when I chatted with them. All that I know is that they’re working on the problem.
lepermassiah
4 years ago
Same here not been able to play andromeda's online multiplayer since 6pm uk time yesterday, not checked in the last 4 hours as im out atm, but tryed most of the night to try and get back online, also my app isnt working either, every other game is fine just andromeda