Thank you very much for your help. I think your name looks familiar. Might have met killing reapers or something. I am in UK. I will try that again on Monday after work. They close at 9pm. The thought of calling EA in USA does sound logical. With the waiting time, I may as well buy another copy. It is cheaper that way. But thanks again. I will try again with the UK EA helpline on Monday after work.
I guess no one will be able to answer my question buying another license as no one is so stupid like me or addicted to ME3 like me. :\
If you want this resolved you'll have to contact live support, since they're the only ones that are available weekends.
Make sure they issue you the correct Online Pass (called "Online Pass N7 Collector's Edition") and have the re-issue From Ashes to your accoutn again as well since this becomes de-authorized in the process. See my story here
