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sealclubb3r's avatar
sealclubb3r
Seasoned Novice
22 days ago
Solved

[PC, Windows 10] - Mass Effect (2007) Freezes on main menu after reinstall

See title. I reinstalled Mass Effect after installing a couple of mods caused the game to fail to launch - immediately prior to installing the mods, the game launched and ran fine. Here are the two mods I tried - ME1 Recalibrated, MERLIN.

I uninstalled using the EA app, deleted the "Mass Effect" folder in the 'This PC\Documents\BioWare' directory and then reinstalled via the EA app. I did not try to reinstall the mods; the freeze occurs with the vanilla install.

The seems to freeze after a very consistent amount of time, less than 10s, after launching and requires the task manager to close. If I let the intro vidoes play, it freezes before "Demiurge Studios" appears and if I spam Esc, it freezes at the transition from the title screen to main menu.

Things I've tired

  • Running as admin + XP SP3 compatibility mode
  • Not running as admin + XP SP3 compatibility mode, RUNASINVOKER via registry editor string
  • Installing legacy PhysX system software 

    https://www.nvidia.com/en-us/drivers/physx/physx-9-13-0604-legacy-driver/

  • Reparing installation via EA app
  • Deleting 'Config' and 'Save' folders in 'This PC\Documents\BioWare\Mass Effect' before launching in offline mode
  • Disabling EA app overlay
  • Installing OpenAL
  • Disabling mandatory ASLR in Windows Defender
  • Running 'MassEffectConfig.exe' and trying various video and audio settings before launching
    • Eg. Fullscreen vs windowed, vsync vs no vsync, hardware vs sofware audio
  • Launching after clean booting

Nothing I've tried seems to affect how the game freezes. I've attached my system's dxdiag info and the latest log file from the Mass Effect Documents folder. I'm at a loss for what to try next. Any and all help is very appreciated!

  • Thanks for the response. I actually managed to get it working by turning on the EA app overlay, which was very surprising to me. If I run into a similar issue in the future I'll use reinstalling method you described.

2 Replies

  • sealclubb3r​ 

    1. There is very little space left on our system drive (only 3 GB). You should free up at least another 20 GB.

    2. There may still be mod files present in places where they are not supposed to be.


      • Press the Windows key and "R" at the same time to open the Run dialog box.
      • Into the new window, type or copy & paste:  "%temp%"  (Without the quotes.) > hit "ENTER"
      • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.  
        (If some files or folders can't be deleted, reboot and try again.)

      Then:

      • Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
      • Run "Revo Uninstaller" > Uninstall Mass Effect.
      • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
      • If "Remaining registration content found" is displayed > Select All > Delete > Next
      • When "Remaining Data and Folders" is displayed > Select All > Delete.
      • Rename the "Mass Effect" folder under "This PC\Documents\BioWare" Into "old_Mass Effect"
      • Restart the PC
      • Install Mass Effect Again.
      • Test. 
  • sealclubb3r's avatar
    sealclubb3r
    Seasoned Novice
    19 days ago

    Thanks for the response. I actually managed to get it working by turning on the EA app overlay, which was very surprising to me. If I run into a similar issue in the future I'll use reinstalling method you described.

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