Mass Effect: Andromeda Online Access Error

Yakouille​ Can you provide me with your EA ID and your Steam ID?

Yes, of course! 

Here is the requested information.

EA ID: Yakouille

Steam ID: 76561198449365816

Yakouille​ Thank you. Go ahead and repair the game and test it. If it does not work, you will need to reinstall it and test it.

Let me know how it goes.

It's Okay!!! Many thanks for your help =)

Yakouille​ Awesome! Happy to help out.

Good evening, sorry to bother you again, but the same problem has occurred again. Could you fix it like last time ? 

EA ID: Yakouille

Steam ID: 76561198449365816

EA_Shepard​ 

Yakouille​ 

Is the problem still occurring today? 

Yes ^^' holger1405​ 

Yakouille​ Thanks. For yours, I will need you to first get in contact with Live Support and create a case on your account. I do not see one on there at the moment. They know how to resolve this one. Without an active case, no changes can be made to the account that is having the issue.

I followed your instructions by contacting support, as shown in the photo below. Once I did that, I was redirected to the next screen, where I was given the choice between an automatic solution or contacting technical support. I tried all the automatic solutions, but it still does not work. I therefore wanted to contact customer service, but I do not have that option, so I allowed myself to come back here to ask you for help.

No ticket was opened following my request.