Bioware Social Site billing/purchasing problem

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@null wrote:

It figures that I finally figure out the solution after posting on a forum.

I found out it is possible to purchase Bioware points from the Origin Store. Origin accepted my CC info and credited my social.bioware.com account with the points. It would be nice if social.bioware.com's purchasing page redirected to the Origin Store's Bioware point listings. I would love to know how I might notify bioware.com tech support of this issue, but at least I found a workaround.

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EA's Help Center is the official tech support for Bioware's activities (we in here are separate from that department, entirely). 

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@goraththeelder wrote:

EA's Help Center is the official tech support for Bioware's activities (we in here are separate from that department, entirely). 

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This post, which is stickied at the top of this forum, seems to contradict that statement.

From that post: "At the beginning of October Chris Priestly announced on the BioWare Blog that the tech forums on the BioWare Social Network (BSN) would be locked at some point and the tech support would be moved to Answer HQ."

Doesn't that mean that this is now also the tech support forum for Bioware Social Network? Did I misunderstand?

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@null wrote:

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@goraththeelder wrote:

EA's Help Center is the official tech support for Bioware's activities (we in here are separate from that department, entirely). 

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This post, which is stickied at the top of this forum, seems to contradict that statement.

From that post: "At the beginning of October Chris Priestly announced on the BioWare Blog that the tech forums on the BioWare Social Network (BSN) would be locked at some point and the tech support would be moved to Answer HQ."

 

Doesn't that mean that this is now also the tech support forum for Bioware Social Network? Did I misunderstand?

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Yes, you certainly did.  Social's self-help forums were closed two months ago.  Those were NEVER for any "Official" contact at all.  These forums replaced those, and remain the same.  They are gamer to gamer communications places.  Official support was ALWAYS via the Game Advisers at the Help Center.

P. S.  I haver posted the "Idea" to correct the terminology used in those stickied posts, here:

http://answers.ea.com/t5/Support-Community-Idea-Exchange/idb-p/SupportCommunityIdeaExchange/tab/most-recent

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@goraththeelder wrote:

Yes, you certainly did.  Social's self-help forums were closed two months ago.  Those were NEVER for any "Official" contact at all.  These forums replaced those, and remain the same.  They are gamer to gamer communications places.  Official support was ALWAYS via the Game Advisers at the Help Center.

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I realize that this is a gamer to gamer forum. I tried getting help from EA Help Center and they did not/could not help (though they should have been able to tell me to get Bioware points from the Origin store instead of BSN). I know a fellow gamer is not going to be able to solve my billing problem directly—that's asburd—but I see no reason why a fellow gamer could not have pointed me toward the Origin store as an alternative place to purchase Bioware points. Is this not a reasonable forum in which to ask for/provide such information?

I decided to offer feedback regarding this issue to an EA Game Advisor. First, they should have told me to get Bioware points from the Origin store, and second, if the issue is affecting all social.bioware.com users (it did reject two credit cards of mine, so I suspect there may be a wider issue), they need to fix the social.bioware.come website, if EA tech support is indeed responsible for it.

So I wanted to offer both those points as feeback to EA Help Center. Oddly enough, they told me to post the feedback here. Everyone wants to pass the buck it seems. I was going to post the chat transcripts here to prove it, but I am concerned that might get someone in trouble or violate some rules. There is a lot of conflicting information reaching users from various sources affiliated with EA.

There are a few too many stupid Muppet types, and if anything at all departs from the scripts they want to follow word for word, they are lost entirely and likely to say anything at all.  This place isn't THEIR backup at all -- THEY are OUR backup.  Simple. 

Sometimes it takes more than one try to get a real person on the other end who can actually THINK and manage to handle things that their scripts didn't anticipate.