Bug Problem: Mars Door - Game Locks Up

My game(PC version playing on EA Origin)  is locking up after Shephard passes through a door on Mars.  The door is located after the team goes outside to head for the trams and hears a transmission from James Vega that gets garbled.  The interior is dark.

Once I pass through the threshold, the game freezes on me. 

I've tried reloading autosaves, changing careers, even restarting the game.  I can never get past this door because my game locks up. 

Any suggestions?