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Danycian's avatar
8 years ago

Can not install!

Hi, I am trying to install Mass Effect 3. The game says it has finished, I get the green check mark in my game library but where the play tab should be it still says install.

I have tried installing using the discs and by downloading the game. I tried clearing the Origin cache files suggested on another thread but did not work.

I had the game installed since launch but deleted it in 2016 to clear space on HDD so I don't know if this is a new problem with Origin or not. Any help would be 

greatly appreciated.

17 Replies

  • holger1405's avatar
    holger1405
    Hero+
    8 years ago

    @MacCommando

    It is most probably not on your end, Origin has some difficulties in the moment.

    I guess they will get it working soon, but for now all we can do is wait.

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hello @Danycian @MacCommando 

    Have you been able to resolve those issues? Can you play Mass Effect 3 now? Let us know if you are still in need of assistance. 

    Cheers,

    Archi

  • I still have issues. I am not going to create another user account which was suggested above, seems it caused issues for @MacCommando anyway. 

    If you have any suggestions which have not already been mentioned I would really appreciate it.

  • holger1405's avatar
    holger1405
    Hero+
    8 years ago

    @Danycian

    It did not caused issues for @MacCommando, the issue he experienced happened because of a server problem.

    It is of course your prerogative to not follow my advise, but then I can't help you further.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi Guys,

    It seems to be there was an Update for the Origin-Client. I'am actually triying some things.

    Can anybody confirm that the actual version is 10.4.5.25153 - 0 ?

    EDIT 13:50:  Ok, Origin is running now at the new "Super-Admin" Account. All my 🏀 Games appearing normally again. Aaaand, hover over "Mass Effect 3" - "Right Klick" - "Install" ... hoping. Aaaand - the same *! InstallLog.txt brings the same GDF-Error.

    What I've found out is this "Hidden Adminaccount". This is a leftover from Windows XP Times. Here is an article how to activate it (sorry, German only) ---> https://www.windowspro.de/andreas-kroschel/windows-7-eingebautes-administratorkonto-aktivieren

    The short way is: Call up the dos-prompt with admin-rights and enter "lusrmgr.msc". Then go to the disabled Super-Adminaccount and uncheck "Disabled".

    But this has no effect, all the same. From now on the Military takes over.

    After cleaning the infected "Mass Effect 3.exe" from the Origin-Virus, M3 runs perfectly - finally! So simple, only 1 file. Character (Savegame) Import from M2 was also no problem.

    What I also really don't like is that Origin runs 2 Services calling "Origin client service" and "Origin Web Helper Service". This is really not an important System-Software and this is very arrogant. Steam and UPlay never running such services.

    But now I'am satisfied, no further help needed 🙂

  • Danycian's avatar
    Danycian
    8 years ago

    I started Origin last night and seen there was an update so I tried installing ME3 again off the discs and it worked!!

     Glad to see you got yours running too @MacCommando.

    Appreciate all the help and suggestions @holger1405, I meant no offense. Thanks for everything.

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