Forum Discussion

JakeMun's avatar
JakeMun
9 years ago

Can't Download "From Ashes" DLC

Every piece of DLC downloads without any problems. It's just "From Ashes" that doesn't work. It has a different download button to everything else. The others say "Download", From Ashes says "Down...
JakeMun's avatar
JakeMun
9 years ago

Yes to both

holger1405's avatar
holger1405
Hero+
9 years ago

@JakeMun

Please search your entire PC for a "DLC_HEN_PR" folder.

Furthermore,  you should contact EA directly. (If you are not from the US change the country in the top right corner.) so that the support can verify your account and your content.

Please report back after that.

  • JakeMun's avatar
    JakeMun
    9 years ago

    There is no "DLC_HEN_PR" folder anywhere on my pc.

    I tried contacting EA directly via the chat. It said there was a five minute wait to be connected, I waited 25 minutes and still wasn't connected.

    I also found some old posts on the Bioware forums from way back in 2012 with users reporting the same problem and no resolution.

    >deleted<

    Thanks for all your help (sincerely).

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @JakeMun

    You are welcome, but I had to edit the "solution".

    Sorry about that.

  • Gameerkat's avatar
    Gameerkat
    6 years ago

    Where is the "solution"???

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