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42_Galahad's avatar
42_Galahad
4 years ago
Solved

Can't download soundtrack

I just bought the deluxe edition upgrade for Mass Effect Andromeda for PS4. After downloading it and starting the game once, the download button for the soundtrack appeared (as it should) at https://masseffectarchives.com/en_US/downloads

So far, I did everything as described in this answer: https://answers.ea.com/t5/Mass-Effect-Andromeda/Mass-Effect-Andromeda-Super-Deluxe-Edition-Soundtrack/m-p/5960575/highlight/true#M53937

But when I click the button, I only get redirected to a site showing the following error message:

-------------------

This XML file does not appear to have any style information associated with it. The document tree is shown below.


<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<Resource>
/ea-bioware/bioware/s/f/eagames/bioware/masseffect_andromeda/content/MEASoundtrack.zip
</Resource>
<RequestId>(removed id for this post)</RequestId>
<httpStatusCode>403</httpStatusCode>
</Error>

 

-------------------

How can I actually access the download? Please help me!

Btw, I have the same problem when trying to download the soundtracks from the original trilogy I should have access to at https://masseffectarchives.com/en_US/me3_downloads

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @42_Galahad Wanted to get back to you, we made some additional changes, and I can confirm when I sign in on my account I can download the soundtrack, When you have a second can you test?

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @42_Galahad Wanted to update on this, I was able to see it as well on my account. I shared the details back with the team once I hear something I will post it here.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @42_Galahad Wanted to get back to you, we made some additional changes, and I can confirm when I sign in on my account I can download the soundtrack, When you have a second can you test?

  • 42_Galahad's avatar
    42_Galahad
    4 years ago

    I wanted to test, but when I tried it both yesterday and today, my browser prohibited me from continuing to the site (https://masseffectarchives.com/en_US/downloads); seems like the certificate expired recently:

    Websites prove their identity via certificates, which are valid for a set time period. The certificate for masseffectarchives.com expired on 2/23/2022.

    Error code: SEC_ERROR_EXPIRED_CERTIFICATE

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @42_Galahad Are you able to select proceed past the Browser message to the download page? If not does going through incognito mode work?
  • 42_Galahad's avatar
    42_Galahad
    4 years ago

    @EA_Illium  After proceeding past the browser message, the download worked! Thank you so much for your help and patience!

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