Can't reinstall Mass Effect 3
Been a long while since I last played the series (thanks to those stupid endings). Thought I would try it again with the new DLC. However, the game crashed and I had to remove it. Now, when I try to ...
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Why did you have to change your onscreen name? If you re-install Origin, you login with the same name or e-mail address and password you used when you first installed ME3. If you install Origin and use another name, you create a second account that doesn't carry over the games from your old one.
In any case, if you still cannot access ME3, you'll have to contact official EA support here: https://help.ea.com/
Also, whom specifically would I contact? I have looked over that site and have found no direct email address for getting the redeemtion code reset.
After you've installed Origin you don't make a new User-name, you login with your old one, to identify your account...
The game is tied to your first account you set up with your old user-name, that's why it's in use. In order to access this account you don't use a new login, you use your old user-name and password.
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