Understand your issue, but there's nothing anyone here can do for you. The AHQ is for "player-to-player" technical self-help and game-play discussions.
We're all just fellow gamers, doin' the best we can...
You need "official" support from the EA Game Advisors.
As the NOTICE at the top-right of every forum says:
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You have an account/code problem.
I *believe* that if you explain the situation to them they can issue a product code that should work for you.
But downloading the game may turn-out to be a better (or your only) option... 😕mileyfrustrated: