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thathan7's avatar
thathan7
9 days ago
Solved

DisplayName Field Missing from Registry – Unable to Launch Mass Effect LE

Hello, I've been experiencing an issue when trying to launch Mass Effect Legendary Edition. Every time I press "Play," a pop-up window appears with the message: "DisplayName field missing from regist...
mass effect legendary edition
  • thathan7's avatar
    thathan7
    8 days ago

    So, I contacted support and the agent was able to resolve the issue. They said it was related to the status of my account. In the end, it worked out, and I’ve been dealing with this for over a month. Thank you so much for helping me!

thathan7's avatar
thathan7
9 days ago

I bought the game directly on Steam and didn’t use any code to activate it. I’ve also never had an EA Play subscription. When I try to log in, the issue still happens. The "DisplayName field missing from registry" window shows up, but when I try to sign in, it quickly closes and reopens, so I can’t really move forward.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
9 days ago

@thathan7  Thank you. And just to clarify, you deleted the license file and made sure that Steam the EA app and the game are all on the same drive yes?

  • thathan7's avatar
    thathan7
    8 days ago

    The EA App and Steam are on the same drive, I use another SSD to store my games, but I moved the game once to the same drive as EA and Steam, but the problem persisted. As for the license folder, it has always been empty. Should I delete the folder? And thank you for trying to help me.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      8 days ago

      @thathan7 Gotcha, thanks. I took a peak into your account, and this is more account related than game related. What you will need to do is reach out to our live support at Help.ea.com and have them go over your account with you. Once that is done, that error should go away.

      Make sure that you use account options not game options. The issue is a login issue not a launch or connection issue, so make that clear with them.

      • thathan7's avatar
        thathan7
        8 days ago

        Thanks for checking that out! I'll contact live support and let you know if it works.

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