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thathan7's avatar
thathan7
9 days ago
Solved

DisplayName Field Missing from Registry – Unable to Launch Mass Effect LE

Hello, I've been experiencing an issue when trying to launch Mass Effect Legendary Edition. Every time I press "Play," a pop-up window appears with the message: "DisplayName field missing from regist...
mass effect legendary edition
  • thathan7's avatar
    thathan7
    8 days ago

    So, I contacted support and the agent was able to resolve the issue. They said it was related to the status of my account. In the end, it worked out, and I’ve been dealing with this for over a month. Thank you so much for helping me!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
8 days ago

@thathan7 Gotcha, thanks. I took a peak into your account, and this is more account related than game related. What you will need to do is reach out to our live support at Help.ea.com and have them go over your account with you. Once that is done, that error should go away.

Make sure that you use account options not game options. The issue is a login issue not a launch or connection issue, so make that clear with them.

thathan7's avatar
thathan7
8 days ago

Thanks for checking that out! I'll contact live support and let you know if it works.

    • thathan7's avatar
      thathan7
      8 days ago

      So, I contacted support and the agent was able to resolve the issue. They said it was related to the status of my account. In the end, it worked out, and I’ve been dealing with this for over a month. Thank you so much for helping me!

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        8 days ago
        @thathan7 wrote:

        So, I contacted support and the agent was able to resolve the issue. They said it was related to the status of my account. In the end, it worked out, and I’ve been dealing with this for over a month. Thank you so much for helping me!

        Fantastic! I happy to hear that you are able to get in and play now!

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