Forum Discussion

Andutakess's avatar
21 days ago

EA App - Missing Online Access.


I used to have the subscription active (the game itself is purchased) and now I can't access the multiplayer anymore. I reached out to support but they just gave me a * network connectivity troubleshooting link and said they can't help me... how do I actually get to play this game that I paid for?

8 Replies

  • STG_Mordin's avatar
    STG_Mordin
    Rising Hotshot
    5 days ago

    EA_Shepard 
    Somebody needs to tell those incompetent EA Play developers that they can't just remove all entitlements from customer's account when their EA Play subscription expires -- they have to check for all standalone purchases like in this case ME:A and leave entitlements of those on the account.

    I can't believe the level of incompetence when this has been happening since EA Play was launched and it's still not fixed.

    Pseudo-code of how it should work:

    List<Game> GamesToRemove = new List<Game>();
    
    foreach (var Game in Account.Games) {
    	if (Game.IsStandalonePurchase) {
    		continue;
    	} else {
    		if (Game.HasTrialMode) {
    			Game.Entitlements.Clear();
    			Game.IsTrial = true;
    		} else {
    			GamesToRemove.Add(Game);
    		}
    	}
    }
    
    foreach (var Game in GamesToRemove) {
    	Account.Games.Remove(Game);
    }

     

  • holger1405's avatar
    holger1405
    Hero+
    21 days ago

    @Andutakess 

    Might be already fixed. 

    Please repair the game. 

    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

  • Andutakess's avatar
    Andutakess
    21 days ago

    Yeah I was hoping to get it solved today so I can play with my mates, but if I need to wait till monday so be it :D thanks for the replies.

  • Andutakess's avatar
    Andutakess
    21 days ago

    Andromeda, I'm talking with another Support Rep right now, he's trying to tell me that he only sees the trial license, but I provided him the order number and now he's telling me that the game has reached its sunset phase...

    Edit: added a transcript of the convo

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