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Andutakess

2 months ago

EA App - Missing Online Access.

holger1405

Hero+

2 months ago

@Andutakess

Is that ME3 or Andromeda multiplayer?

Andutakess
2 months ago
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Andromeda, I'm talking with another Support Rep right now, he's trying to tell me that he only sees the trial license, but I provided him the order number and now he's telling me that the game has reached its sunset phase...
Edit: added a transcript of the convo
transcript (1).txt5 KB
- holger1405
  Hero+
  2 months ago
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  @Andutakess
  
  Some reps still didn't get the message.
  
  @EA_Shepard can you point @Andutakess to a rep that knows the problem?
  (It might be that Shepard is not back before Monday.)
  - Andutakess
    2 months ago
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    Yeah I was hoping to get it solved today so I can play with my mates, but if I need to wait till monday so be it :D thanks for the replies.

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Join the Mass Effect community forums and tell us how you'll fight for it.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bi0yMDctcjA3eDlD?image-coordinates=0%2C0%2C500%2C500\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:more-ea-games-en"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:more-ea-games-en"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Mass Effect Franchise Discussion","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":19079,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-01T12:47:56.473Z"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/"},"User:user:4770829":{"__typename":"User","id":"user:4770829","uid":4770829,"login":"Andutakess","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"email":"","messagesCount":28,"biography":null,"topicsCount":2,"kudosReceivedCount":18,"kudosGivenCount":8,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-05-11T15:10:13.389+01:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":2,"entityType":"USER","eventPath":"community:tghpe58374/user:4770829"},"ForumTopicMessage:message:9212302":{"__typename":"ForumTopicMessage","uid":9212302,"subject":"EA App - Missing Online Access.","id":"message:9212302","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:4770829"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:9212302"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9212302"},"body@stripHtml({\"truncateLength\":200})":" I used to have the subscription active (the game itself is purchased) and now I can't access the multiplayer anymore. I reached out to support but they just gave me a * network connectivity trouble...","body@stringLength":"311","rawBody":"

I used to have the subscription active (the game itself is purchased) and now I can't access the multiplayer anymore. I reached out to support but they just gave me a * network connectivity troubleshooting link and said they can't help me... how do I actually get to play this game that I paid for?

","kudosSumWeight":0,"postTime":"2025-01-18T12:02:42.662Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9212302_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":151},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

"},"Conversation:conversation:9212302":{"__typename":"Conversation","id":"conversation:9212302","solved":false,"topic":{"__ref":"ForumTopicMessage:message:9212302"},"lastPostingActivityTime":"2025-02-03T16:02:14.534Z","lastPostTime":"2025-02-03T16:02:14.534Z","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:9212302":{"__typename":"ModerationData","id":"moderation_data:9212302","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:9212302_1":{"__typename":"Revision","id":"revision:9212302_1","lastEditTime":"2025-01-18T12:02:42.662Z"},"ForumReplyMessage:message:9212303":{"__typename":"ForumReplyMessage","id":"message:9212303","conversation":{"__ref":"Conversation:conversation:9212302"},"author":{"__ref":"User:user:228412"},"revisionNum":1,"uid":9212303,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"subject":"Re: EA App - Missing Online Access.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9212303"},"parent":{"__ref":"ForumTopicMessage:message:9212302"},"body":"

@Andutakess

\n\n

Is that ME3 or Andromeda multiplayer?

","body@stringLength":"183","rawBody":"

@Andutakess

\n\n

Is that ME3 or Andromeda multiplayer?

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Andromeda, I'm talking with another Support Rep right now, he's trying to tell me that he only sees the trial license, but I provided him the order number and now he's telling me that the game has reached its sunset phase...

Edit: added a transcript of the convo

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@Andutakess

\n\n

Some reps still didn't get the message.

@EA_Shepard can you point @Andutakess to a rep that knows the problem?
(It might be that Shepard is not back before Monday.)

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Yeah I was hoping to get it solved today so I can play with my mates, but if I need to wait till monday so be it :D thanks for the replies.

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