A influence of EA app is unlikely, the game runs in it own instants.
You say this only happens in CC?
So if you start the game with a default character it runs just fine?
Please preform a clean boot and test the Game in clean boot mode.
Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
Make also sure that your GPU & CPU are not overclocked.
No it happens with default characters as well it goes through the sequence then it freezes after you see the title of the game when the ship is flying. You can still hear the music playing but the video just freezes and the only way to get out of it is to manually restart the computer.
Did you tried the clean boot?
Please try to repair the game from ea options.
