i have same issue i buy the game in 2021 ( i can send u my purchase history) and after long time want to play it and i cant see it in my library and i see the app think that i dont have the game yet why [removed]
(cm edit - removed language - keep it clean please)
Community Manager@Kriegsthunder This has been a known issue with the EA app. Have you followed the steps above, or performed any other troubleshooting steps on your own?
Those are a lot of hoops to jump through for an issue that has remained unfixed since it was reported three years ago. I get that fixing bugs isn't EA's strong suit, but you'd think they would actually get around to fixing at least one of them every few years. This is one I would pick personally. This and allowing the X button on the app window to actually close the app and not merely minimizing it. (of course, that is a feature, not a bug... but just as irritating).
One can only assume, since these issues are still very much a problem, that EA is more about the money than fixing anything the player base finds necessary. Granted, this realization doesn't surprise me. I don't think anyone who has dealt with EA for any length of time is surprised at the lack of interest in fixing much, especially if it isn't lucrative, and if it wasn't for the fact that I can't play my games any other way since Origin no longer works and the replacement is inferior in nearly every sense of the word, I would chuck this headache and never spend so much as a dime for an EA game again.
However, since that appears to not be an option, I will jump through hoops like a trained circus animal and see if I can't get something I paid hard earned money for to actually work in an app that wasn't necessary in the first place. If it ain't broke, don't fix it. And Origin wasn't broken, but this junk is.
Community Manager@BurnedRope When you load up the EA app, MELE does not show up in your library, or the store when you search it?
Missing from the library would typically be a cache issue but missing from the store would be an entirely different issue like if you were in a region that didn't allow the game purchase.
I reformatted my PC over the weekend and did a brand new install of the EA app and all my games and I could see it.
