EA APP via Gamepass ultimate on PC windows 10
I have been unable to install Mass Effect Legendary edition for almost 6 months now. Error code I get is "oops something went wrong on our end please wait a few minutes and try again. I do not need t...
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I was just looking in program data folder which is hidden by default and looking through the log files in various folders within the EA desktop folder and found something curious.
C:\ProgramData\EA Desktop\Logs
file name EABackgroundservices.txt
257 [2023-05-22T15:50:42.525Z] PID: 11456 TID: 12280 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [d29cf774-bfc9-42cd-b626-e99031b3ecd4], using registry fallback [en_US].
267 [2023-05-22T16:00:21.372Z] PID: 11456 TID: 12672 INFO (eax:😕ervices::ipc::IpcServerImpl::handleStreamCompleted) Server[bgs] : Client has unsubscribed from [type.googleapis.com/eax.services.ipc.UpdateNotif]
these lines repeat 10 times each so the question i have is how do the files that are not listed not know the locale based off the operating system. this is info that the directx diagnostic file does not contain. please explain the meaning of the lines in the log file. time and date are correct for the time of last attempt to install MELE.
I think I may have found the problem with the MELE installer failing at 14% while switching from calculating and actually starting the download. It appears to be a possible networking issue within windows 10 and or 11 networking default setting that are buried in the operating system. also may explain why some users may not be able to launch the game. I will do some testing on my end and check it out, I will return to this post soon to give my findings. I have done as suggested and repaired my installs of the C++ runtime libraries as well as run DxWebinstaller to get the dx libraries updated and see if and where needed that are not included with the install of windows, also made sure .net framework files that will install into windows 10 are installed. so I have done the prerequisites for all games i own. SO with all that said and the digging into hidden logs in appdata folder and the program data folder i am now going to do some testing on my windows network configuration and firewall setting and get back to this post as soon as I have an answer for that. I will also test it on my other 3 computers in my home to try and verify my testing. here is a file i dont find relevent but here yall are.
EA_ShepardCommunity Manager
@BtyHndDDO wrote:
I think I may have found the problem with the MELE installer failing at 14% while switching from calculating and actually starting the download. It appears to be a possible networking issue within windows 10 and or 11 networking default setting that are buried in the operating system. also may explain why some users may not be able to launch the game. I will do some testing on my end and check it out, I will return to this post soon to give my findings. I have done as suggested and repaired my installs of the C++ runtime libraries as well as run DxWebinstaller to get the dx libraries updated and see if and where needed that are not included with the install of windows, also made sure .net framework files that will install into windows 10 are installed. so I have done the prerequisites for all games i own. SO with all that said and the digging into hidden logs in appdata folder and the program data folder i am now going to do some testing on my windows network configuration and firewall setting and get back to this post as soon as I have an answer for that. I will also test it on my other 3 computers in my home to try and verify my testing. here is a file i dont find relevent but here yall are.
Thanks for all the info on this. This does help a lot. Please let us know what you find so we can see if this helps other players as well.
same problem with a few games i want to install (some games can install just fine), trying everything i can find on google but everything doesnt work for me. luckily try to install the games when cloudflare warp on and its working. idk its just strange 🤔
