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Hoshang-Etemadi's avatar
Hoshang-Etemadi
8 years ago
Solved

EA where are you ???

what the hell ! what is happening over here ... the live chat option has been disabled for me ... ! every time i try to having a live chat with EA customer adviser it says we got to talk for speedi...
  • holger1405's avatar
    holger1405
    8 years ago

    @Hoshang-Etemadi

    If you don't get a chat option change the answers to the questions at the beginning.

    The support options also differ by time and region.

    Restarting the router, changing the region to English (if not already set this way), changing Browsers, disabling add-ons especially anti-script and ad-block software or the windows firewall and the virus scanner for the contact attempt could help if the chat is not connecting.

     Here is an EA contact guide.

     If all this fails and call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number  +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

     More international Telephone numbers:

    UK: +44 203 0141818
    France:  +33 4 81 68 08 08
    Spain: +34 911 230 490
    Germany +49 221 37 050 193
    Austria: +43 720  88 33 49
    Mexico: +52 33 4770 5297
    Norwegian:  +47 21 08 17 06
    Dutch: +31 20 80 83 219
    Swiss  +41 225 18 10 05

    Poland  +48 22 39 70 840
     
    You also could try EAs Support on Twitter or on Facebook.

holger1405's avatar
holger1405
Hero+
8 years ago

@Hoshang-Etemadi

If you don't get a chat option change the answers to the questions at the beginning.

The support options also differ by time and region.

Restarting the router, changing the region to English (if not already set this way), changing Browsers, disabling add-ons especially anti-script and ad-block software or the windows firewall and the virus scanner for the contact attempt could help if the chat is not connecting.

 Here is an EA contact guide.

 If all this fails and call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number  +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

 More international Telephone numbers:

UK: +44 203 0141818
France:  +33 4 81 68 08 08
Spain: +34 911 230 490
Germany +49 221 37 050 193
Austria: +43 720  88 33 49
Mexico: +52 33 4770 5297
Norwegian:  +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss  +41 225 18 10 05

Poland  +48 22 39 70 840
 
You also could try EAs Support on Twitter or on Facebook.

  • Hoshang-Etemadi's avatar
    Hoshang-Etemadi
    8 years ago

    ((If you don't get a chat option change the answers to the questions at the beginning.))

    what do you actually mean by that ?

    plus on every other region the chat option is unavailable for me !

    i remeber there was a field that i needed to explain more about my problem , and then after that i would receive the chat option . and it's not there !

    chat option is completely unavailable for me when i choose mass effect 3 cases !

    HELP !

    • holger1405's avatar
      holger1405
      Hero+
      8 years ago

      @Hoshang-Etemadi

      Derek-Frost-WB schrieb:i remeber there was a field that i needed to explain more about my problem

      Yes, exactly this questions. Change the answers to them or use Origin as starting point and not ME3.

      • Anonymous's avatar
        Anonymous
        8 years ago

        I would like to point out that I am getting this same message I am given no option to actually Call EA and there is NO CONTACT NUMBER FOR USA. PLEASE EA EXPLAIN HOW I AM SUPPOSED TO CONTACT YOU ON THE PHONE FROM A COUNTRY WHERE YOU CUT OFF ALL PHONE SUPPORT !!!!!

        I am reporting this to the BBB because your website provides exactly 0 viable contact methods almost like the company simply doesn't want to deal with customer problems or have just given up on support all together

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