@ShuggieLove wrote:EA Customer Support told me to attempt to redeem my product code again (which gave me the error message that my product code had already been redeemed), and to right-click on Mass Effect 3 within the Origin client and Repair the Install (whcih I did, and it said all my files were up to date). I was told if this did not work, to reach out to EA Customer Support again. Their turnaround time is quoted as 24 hours, however it has been 3 days and I have heard nothing in addition from them at this point.
You're best bet may be to get in contact with an EA Game Adviser and advise them that you've tried their recommendation, but that it didn't work because the code had already been redeemed and see if they can issue you a new one.
