From Ashes DLC no longer works
Had an issue where my Mass Effect 3 was telling me I needed an online pass. Tried repairing the install, restarting, reinstalling the game etc. Eventually while in a live chat with EA support they ...
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I had similar problem. Do You have N7 Digital Deluxe version? Because when they fixed Online Pass issue, they did so by adding another pass, most probably for regular version of game, like in my case.
Contact them again and ask for the code for From Ashes, explain previous bug experience and provide order number for game purchase so they could see that You are entitled to that DLC and it's them that broke it while fixing previous issue.
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