@thosta100 wrote:Doing some digging I see people had this issue due to merging of accounts. My copies of Mass Effect were added to this account through a merging with one of my old accounts.
See related error: https://answers.ea.com/t5/Mass-Effect-3/PC-Mass-Effect-3-Crash-Right-After-Launch/m-p/9058229/highlight/true#M27767
I was hesitant to link this to your initial response (and to the OP) since I have no experience with the Steam issues (other than seeing the topics here). But yeah, this is what I would have asked about. So, I suggest that whatever other advice you follow here, you simultaneously pursue this "merge" issue aspect directly with the ea help directly. Cite that linked thread, and stress the merge part and ask that they remove and re-grant you the game (and make sure you test while they are still on).
Letting your account get checked can't hurt.
The link to EA's Support is here. If you are not from the US change the country in the top right corner.
Choose "Contact us" (Top Bar) and then Choose "Origin" from the list.
Choose PC > Choose "Manage my Account"
There are however many "ATKEX_cmd.exe" errors in your DxDiag.
To verify if this errors are related, start the game, wait a few minutes and then look at that "C:\ProgramData\Microsoft\Windows\WER\Temp" folder.
Check if the timestamp of one of the "WERxxxx.tmp.mdmp" files matches the time you tried to launch ME3.
If yes load this mini dump file up like the DxDiag. (It might be necessary to change the file extension to *.txt or, if the file is to large to upload it at a free file hosting service.)
@holger1405Unfortunately the temp folder is empty with only a .lock file present. And I have checked for hidden files in there if that sort of thing is hidden.
So you tried to start the game and the folder stays empty?
Did you contacted EA in the meantime?
If there aren't any dump files of TS3:
@thosta100 wrote:
@DoctorDAMIn my case I don't have a Steam version. Its just Origin, shoulda been clearer on that point.
Ahh, okay. But going back to your original post, I'm a little confused. Can you clarify by what you mean by "merged" and this:
"Just installed ME3 for the first time, but it won't start."
So, you originally had an Origin account under one name/email. And changed to another email? and...
1) Only then bought ME3 (i.e. didn't have it before). And it won't run?
Or...
2) did you have ME3 on the original account. And just had it merged into new account. So this "just installed for the first time" just refers to first time on new account?
If it is #2, it sounds like the "merge" issue I had.
If it is #1, dunno. Maybe related to #2, but maybe not.
Either way, good luck 🙂
@DoctorDAMI had two Origin accounts.
I had one deleted and all games on it moved to my new account. Those games were the Mass Effect games.
I have never played or installed Mass Effect from either account, this is the first time I have used them with Origin.
So its 2), but with the added caveat that it really was installed for the first time.
Cheers though!
Ah, okay. Again, good luck getting this straightened out.
Have you tried ME1 and ME2, and do they work? If so, while you get your ME3 issue (hopefully) fixed, I'd strongly, strongly, recommend you start with the original and work your way through. This is one of the (if not THE) great game series. And since the story and characterization builds over all three, best to start at the beginning (IMO, ME while clunky in gameplay now, has the best story).
