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Thygguix's avatar
Thygguix
6 years ago

Game (ME3) won't launch, Origin screen "refreshes" and nothing happens

I purchased Mass Effect 3 N7 digital deluxe edition from Steam last week. I played the game for a few days without any issues. Then out of sudden, the game won't start anymore. I believe the problem...
thosta100's avatar
thosta100
6 years ago

@holger1405I have been in two webchats so far with them which once again involved reinstalling Origin and clearing the cache as well as running it in compatibility mode. They just gave me a to-do list in troubleshooting so I'll be doing those as well, I'll keep this topic updated on what those troubleshooting steps are.

I also followed the steps you've given, but still no such dump files are made.
Mass Effect 3 does not appear at all in the Task Manager. I have two screens for this computer, and I have kept an eye on the task manager each time I try running Mass Effect 3.
The only change is that Origin (32 bit) (2 ) becomes Origin (32 bit) (3 ) or (4 ), before reverting back to (2 ).

Also, once again thank you so far for the troubleshooting. I really appreciate it so far.

thosta100's avatar
thosta100
6 years ago

@Holger1405 As a point of clarification, there are files in the CrashDumps folder for other games such as Mass Effect 2. But nothing for Mass Effect 3.

Following webchat troubleshooting they got me to create a new Administrator profile and to check up on the steps used in this older post of yours: https://answers.ea.com/t5/Mass-Effect-3/Mass-effect-3-will-not-launch-on-windows-10/m-p/6936942#M26035 

So I also did all of this - 

  • Create a new user account (Administrator)
  • Reboot > log on to the new user account > test the game.
  • If it don't works, delete all files with the *.cab file extension in the  ">drive<:\Program Files (x86)\Origin Games\Mass Effect 3\__Installer\directx\redist" folder.
  • Run the "DXSETUP.exe" in the same folder again, and again as an Administrator (right click the "DXSETUP.exe" > Run as an Administrator)
  • Reboot > log on to the new account > test.

None of that worked, so I have prepared a new dxdiag file for the next webchat as well as a mymsinfo file. I have attached the latter to this post to see in case you find it useful.

Midnight approaches for me now, so I'll have to pick up the webchat tomorrow. 🥳

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