how do I contact ea's customer support?

i Have been hacked all my money has gone i had two full teams bundesliga and bpl and 200k but its all gone can you help please

First of all, it appears that you posted in the wrong forum.  This one is for Mass Effect 3.

I guess you meant to post in one of the many FIFA forums. (I have no idea which one.)

Second of all, sorry to hear about your problem.  Unfortunately there's nothing anyone here can do for you.

The AHQ is for "player-to-player" technical self-help and game-play discussions.

We're all just fellow gamers, doin' the best we can...

You need "official" support from the EA Game Advisors, using the Help Center.

They are the only ones who can do anything about accounts, purchases, adjustments, etc.  

You might also want to check this page:

[IMPORTANT] How not to get hacked and what to do if it already happened - reloaded

After getting to the Help Center and filling out the required information, (Product/Problem/Platform) look for the

"Contact Us" button, then the "Live Chat", "Call Me", or "Email" buttons.  Not the AHQ "Ask Now" one.  (You've already done that.)

The options you see may vary depending on your region and the time-of-day.

If you select "Live Chat" be sure you have enough time (at least one hour, in my experience) to wait before being connected to someone.  😕mileyfrustrated:  

Good Luck!

So, I am having major issues with The Sims 3. I contacted EA through their chat service....waiting 45 minutes....then I got to the chat box....and typed in my question and spent 15 minutes sitting there waiting with a blank screen, I back out and was informed that I would have to wait another 45 minutes to try it again. I have about 5 Sims three games...which are not cheap. I am tempted to burn them in my back yard. I am so sick of this lousy customer service, and there seems to be nothing to do about it. I DO know what I will do in the future...I will tell anone that will listen NOT to buy a game from them. It may not impact their sales at all....but possibly it will same someone some time and money. I am just so disappointed, because I really did love this game. Expensive frisbees.

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@hurleys65 wrote:

So, I am having major issues with The Sims 3. I contacted EA through their chat service....waiting 45 minutes....then I got to the chat box....and typed in my question and spent 15 minutes sitting there waiting with a blank screen, I back out and was informed that I would have to wait another 45 minutes to try it again. I have about 5 Sims three games...which are not cheap. I am tempted to burn them in my back yard. I am so sick of this lousy customer service, and there seems to be nothing to do about it. I DO know what I will do in the future...I will tell anone that will listen NOT to buy a game from them. It may not impact their sales at all....but possibly it will same someone some time and money. I am just so disappointed, because I really did love this game. Expensive frisbees.

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Hi hurleys65,

Unfortunately your question /request for assistance has been sent to the wrong forum. This is the player to player answer forum for Mass Effect 3.

Please redirect your inquiry to the Simms forum. Good luck.:robotwink:

I am trying to get in touch with someone  at pogoto change the number on my  credit card Pogo has the wrong number so they refruse to let me go and pay them

Again... this is the WRONG FORUM.

Plus, the AHQ is for player-to-player self-help and technical discussions.  No one here can help with accounts, entitlements, purchases, or refunds. For all of those you need to be talking to the EA Game Advisors at help.ea.com.  That is, simply, THE ONLY WAY to get assistance with those sorts of problems.