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Anonymous's avatar
Anonymous
12 years ago

i installed Mass Effect patch 1.02 and now it say it want my Reg. code and it rejecting mine

the subject explain the problem

1 Reply

  • Follow this: http://answers.ea.com/t5/Mass-Effect-1/PC-Mass-Effect-Won-t-Start-A-New-Solution/m-p/1435670#M2911 , especially the last part:

    Here's where you will probably find that your registration is no longer valid. I have no
    idea why this occurs. Origin Support hinted that it was registered to a different
    account, but would not tell me which one. I'm a little concerned by that, but since this
    seems to be a consistent problem, I'm not that worried. They gave me a phone number and
    case number, so I'll follow up next week.

     

    So now that you've found that your registration is screwed up, you'll need to contact
    Origin Support.

     

    You'll probably want to do this through the Live Support link, which is a little tedious
    to locate. The path is something like:

     

    1. http://help.ea.com/contact-us
    2. Contact a Game Advisor
    3. Type Mass Effect
    4. Codes, PC
    5. I still need help
    6. Either Live Chat (Chat Now) or Call me.

    (You could do the above through the Origin client, but they'll want you to restart it, and
    if you do that you'll lose your chat connection, so I suggest using the browser)

     

    I have no idea why their wait time in live chat is so awful, but since this will involve
    product keys, doing it by phone is likely to be an exercise in torture.

     

    At this point, describe the current problem about the registration not being valid and
    they should issue you a new code. They will also probably have you set up a legacy
    account on pogo.com and a couple of other steps that involve associating that account with
    your EA Online account.

     

    If all goes well, you should be able to play!

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