There's a sticky thread in the Mass Effect 2 forum: http://answers.ea.com/t5/Mass-Effect-2/PC-Importing-a-save-file-from-Mass-Effect-1/td-p/751184/jump-to/first-unread-message
This solution has now made Mass Effect 2 unable to start. I've searched the forums. Nothing helps. This is terrible. I want a refund.
@aqualex wrote:This solution has now made Mass Effect 2 unable to start. I've searched the forums. Nothing helps. This is terrible. I want a refund.
There's nothing anyone here on the AHQ can do for you. This is for "player-to-player" technical self-help.
For official game support, (including anything to do with your account, like a refund) you need the EA Game Advisors at: http://help.ea.com/contact-us.
(Oh, and as for your original issue, looking in the ME2 forums probably would have been a better way to find a solution...)
