Incompetent Advisor - Please advise!
My account was hacked and so I lost everything I had purchased previously. So far I have spoken to three people on live chat, one was helpful and the other two were less so.
It turns out my Origin ID was linked to another email account yet I could still log in with my own. Luckily I was able to re-link Mass Effect 1 & 2 and with the help of someone in the live chat I was able to restore Mass Effect 3 as I still had the email with proof of purchase.
I managed to find emails of proof of purchase for five of the DLC's, I was hoping that someone in the live chat would be able to restore them to my account. I have to say I was less than impressed with what happened. Instead of trying to help me with this issue, he asks for a new email address and then puts all the DLC content into there instead of the email account I have always used.
This account is the only one I've registed with Origin, all my purchases in my emails are linked to this account, I even started making some headway into recovering it. So why did the advisor create a new email log in and put everything in there?
Afterwards I was told that if I wanted to play the DLC content I'd have to use the account he created. He also told me that the DLC's, which are still available to purchase, are discontinued and no new codes could be created.
Right now I'm in a complete "What the hell?" frame of mind. What can I do? The content has been restored, but not in my own damn account!
