Forum Discussion

Laranoye's avatar
Laranoye
5 years ago
Solved

Install stuck at 90% on PS5?

Hey there so I installed the game on PS5 (the built in storage) however when starting the game, it flashes up with a notification of unable to install or something and asks to clear space.. however i...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @enemyseeker 

    Got it, thanks! That particular error code usually means there's not enough free space, but if you have open storage on your PS5 that doesn't make a lot of sense. It might be best to reach out to PlayStation Support to see if they have any suggestions on what might be causing this. 

    For more details on how to contact them check out the PlayStation Support website. 

    /Kent

waddon's avatar
waddon
5 years ago

Also been experiencing this problem since the launch of the PS5

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @waddon, 

Just to confirm: there is enough empty space on the storage drive to install the game, right? 

/Kent

  • waddon's avatar
    waddon
    5 years ago

    I have 200gb free, but the game has installed and runs fine, but on the downloads screen it says it can't install despite the game already being installed.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @waddon 

      That's really strange. I'd recommend reaching out to PlayStation support to see if they have any suggestions on what might be causing this. You can find more details on how to reach them over at the PlayStation support website. 

      /Kent

      • ApolloPaean's avatar
        ApolloPaean
        4 years ago

        Good evening,

        I own the digital version. I just started having this same issue. I played through the game once with no problems but then I went to load my data about 7 hours into NG+ and it said the deluxe edition content was no longer downloaded so I couldn't. So I reinstalled the game and deluxe content and restored the licenses. The game seemed to reinstall fine but then once I loaded it up a new installation notification popped up and immediately errored out (CE-100028-1). I was able to load my save file but when I pause the game it says "installation in progress 95%". I then uninstalled and reinstalled the game again and have the same problem. Still says 95% percent in game and I have the error notification. I have over 40GB of storage space left on my PS5. I have not tried progressing the story. I would like to finish insanity mode for the platinum trophy but I don't want to risk wasting my time if the game won't let me finish the story if the game is broken.

        Thank you

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