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Anonymous's avatar
Anonymous
12 years ago

Mass Effect 2 crashes on title screen

Hello hope you can help. I got Mass Effect 2 a few days ago and it was working fine until the game crashed (I was on the arcangel misson) Then i restarted my laptop and started the game up it was fi...
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
12 years ago

Hi, please try repairing the install and see if the issue persists. On Origin right click the game panel and choose Repair Install. If you're using Steam, then open your Library, right click, choose Properties, then the Local Files tab, and Verify Integrity of Game Cache.

Another possibility is your video drivers going a bit wonky, perhaps updating them will help to get back on track.

  • Anonymous's avatar
    Anonymous
    12 years ago

    I repaired the game two times and it said it was fine and I reinstall the game two times as well no luck and I updated my video card. By the way games like mass effect 3, Dead Space 2 and 3 work fine.

     

    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      12 years ago

      Thanks for the extra detail. For the next step I'll ask for a report from the Reliability Monitor, which might shed more light on what's happening. Open the search bar and type the following: view reliability history

      In the tool that appears, look for a red x that matches the most recent ME2 crash, double click on the report and please post up the info that appears.

      • Anonymous's avatar
        Anonymous
        12 years ago

        Is this what you need

        Source
        Mass Effect 2

        Summary
        Stopped working

        Date
        ‎29/‎08/‎2013 12:40

        Status
        Report sent

        Description
        Faulting Application Path: C:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries\MassEffect2.exe

        Problem signature
        Problem Event Name: APPCRASH
        Application Name: MassEffect2.exe
        Application Version: 1.2.1604.0
        Application Timestamp: 4bd611db
        Fault Module Name: MSVCR80.dll
        Fault Module Version: 8.0.50727.6910
        Fault Module Timestamp: 4fee68f0
        Exception Code: c0000005
        Exception Offset: 00015108
        OS Version: 6.2.9200.2.0.0.768.101
        Locale ID: 2057
        Additional Information 1: 5861
        Additional Information 2: 5861822e1919d7c014bbb064c64908b2
        Additional Information 3: f3d5
        Additional Information 4: f3d5be0cad2787556264647dc02181c3

        Extra information about the problem
        Bucket ID: 363922558954a5adadc25d28c0eb236a (-1056363904)

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