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KSoSmmc's avatar
KSoSmmc
9 years ago

mass effect 2 crashing after i press a key on the press any key menu

hey ive been playing mass effect 2 for a while and it was fine but all of a sudden it started crashing after i press a key on the press any key menu can i get some help please thanks
holger1405's avatar
holger1405
Hero+
9 years ago

@KSoSmmc

Please create a DxDiag in text file format, also go to your Reliability monitor (Press the windows key and "R" at the same time and copy or type "perfmon /rel" (without the quotes) in > ENTER and look if it has ME2 entries.

 If yes double click at the last one, copy it to the clipboard, (Bottom left corner) save it to a text file and load it up together with the DxDiag. You can do that with the "choose file" button at the bottom right corner of the reply window.

KSoSmmc's avatar
KSoSmmc
9 years ago

thanks for that advise but im having trouble doing it

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @KSoSmmc

    What kind of trouble? Feel free to ask if anything is unclear.

    • KSoSmmc's avatar
      KSoSmmc
      9 years ago

      I dont understand how to use  DxDiag

    • KSoSmmc's avatar
      KSoSmmc
      9 years ago

      i dont know how to use  DxDiag

      • holger1405's avatar
        holger1405
        Hero+
        9 years ago

        @KSoSmmc

        Ok, this is a simpler explanation how to do a DxDiag.

        • Press the Windows key and "R" at the same time.
        • Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
        • wait until the green bar is gone > Click on "Save all information"
        • Save the file to your desktop.
        • Here at AHQ > click on "Reply" > click on "choose file" > navigate to the "DxDiag.txt" on your desktop. > select the "DxDiag.txt" > click on "Open"
        • Type a few words in the text box > click on "Submit"

        @fireinthesky7

        Please also provide a DxDiag.

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