mass effect 2 crashing after i press a key on the press any key menu

I dont understand how to use  DxDiag

i dont know how to use  DxDiag

@KSoSmmc

Ok, this is a simpler explanation how to do a DxDiag.

• Press the Windows key and "R" at the same time.
• Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
• wait until the green bar is gone > Click on "Save all information"
• Save the file to your desktop.
• Here at AHQ > click on "Reply" > click on "choose file" > navigate to the "DxDiag.txt" on your desktop. > select the "DxDiag.txt" > click on "Open"
• Type a few words in the text box > click on "Submit"

@fireinthesky7

Please also provide a DxDiag.

here you go thank you

@KSoSmmc

There are a few Windows Update errors in your DxDiag. Make sure that Windows is full updated.

Make sure Origin is closed.

Go to your "Documents/Bioware/Mass Effect 2" folder and move the "Save" folder to your Desktop. > test.

i tried and it still hasnt worked 

@KSoSmmc

Ok, then also move the "BIOGame" folder from the same location and test again.

dont worry i gave up and just bought it on steam last time i use origin thanks for all the help tho