Mass Effect 2 Digital Deluxe Edition DLC missing

I have read about this problem, a lot of people have this issue but nobody knows how to solve it. This is really annoying because everyone would like to have what they have paid for. I think there are two ways to solve this issue. The first solution is that an EA or Bioware employee should activate the Collector dlc on our account, or the second solution is that they should give us new promo-codes so we can antivate that dlc. I hope this issue will be solved soon.