Mass effect 2 help!
Hey everyone. I’m reaching out to you in hopes that I can get this resolved. I reached out to ea support through Twitter ang they referred me to hq. I’m having issues with the mass effect trilogy aga...
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EA_Ataashi
EA Staff (Retired)
EA Staff (Retired)Hey @trevgrad08
I'm really sorry to hear that you're having troubles with launching Mass Effect 2 ☹️
Did by "wiped all 3 games clean" you mean only reinstalling them? Have you tried to use Ccleaner to clear the registry files as well?
It would also be great to see your DxDiag report.
/Ataashi
Basically I deleted all files( uninstalled and reinstalled ). Because twitters ea support said that the game worked on the user account with admin privileges, and they suggested I play the game on that other user account. So because I didn’t want to lose my progress, I transferred my saves files onto the user account. But when I did that, the game didn’t work. That told support that something was corrupted in my files. So after it didn’t work, I cleaned the games. Deleted all profiles and data. Basically starting from scratch here.
I have used the ccleaner in the past. Actually when I first got the trilogy about a year ago or so, twitters support had me use that. After I used it, it made things worse. It not only corrupted some of my registry files, but it also corrupted the game as well. I had no choice to do a system restore to before I downloaded the cleaner. So I’m a little hesitant on using the cleaner this time around. I have also done a clean boot. I did a clean boot when I had this problem several months ago, and it came back with no issues, so I don’t think it’s needed again.
Here is the DxDiag file.
- EA_Ataashi
Thanks you for better explanation and providing the file @trevgrad08
Have you tried to launch the game with DirectX 11 instead of 12? I also see that you're using Windows 10. Have you tried to start ME2 in a compatibility mode with any previous Windows system?
/Ataashi
I have tried compatibility mode and i let the system do it automatically, so it picks certain options based on what’s happening on the screen. As far as running it on other versions of windows, my current pc is the only pc I’ve ran this game on. But I have applied settings on it, so it could be tested with older versions. But doing that hasn’t fixed anything. I’ve also ran it under administrator.
But as far as running it under directX 11, I have not tried that. Main reason I haven’t done that is because, my computer already had lag with each game, so there’d be more of a lag if I roll back to the previous version. When the game worked, the directX version I have currently, seemed to be fine.
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