Mass effect 2 help!
Hey everyone. I’m reaching out to you in hopes that I can get this resolved. I reached out to ea support through Twitter ang they referred me to hq. I’m having issues with the mass effect trilogy aga...
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EA_Ataashi
EA Staff (Retired)
EA Staff (Retired)Hey @trevgrad08
I'm really sorry to hear that you're having troubles with launching Mass Effect 2 ☹️
Did by "wiped all 3 games clean" you mean only reinstalling them? Have you tried to use Ccleaner to clear the registry files as well?
It would also be great to see your DxDiag report.
/Ataashi
Here is the DxDiag file.
- EA_Ataashi
Thanks you for better explanation and providing the file @trevgrad08
Have you tried to launch the game with DirectX 11 instead of 12? I also see that you're using Windows 10. Have you tried to start ME2 in a compatibility mode with any previous Windows system?
/Ataashi
I have tried compatibility mode and i let the system do it automatically, so it picks certain options based on what’s happening on the screen. As far as running it on other versions of windows, my current pc is the only pc I’ve ran this game on. But I have applied settings on it, so it could be tested with older versions. But doing that hasn’t fixed anything. I’ve also ran it under administrator.
But as far as running it under directX 11, I have not tried that. Main reason I haven’t done that is because, my computer already had lag with each game, so there’d be more of a lag if I roll back to the previous version. When the game worked, the directX version I have currently, seemed to be fine.
Hi @trevgrad08
You wrote you already tried all steps we did to get the game running the last time, the steps in this post?
According to your DxDiag you replaced the HP W2071d Monitor with a different one. Is it the HP W2071d monitor that does not work anymore?
The new Monitor works without problems?
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