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trixyblue's avatar
1 year ago
Solved

Mass Effect 2 Unable to Connect To Cerberus Network

Mass Effect 2 im am trying to connect to the cerberus network, when i start the game and the menu comes up to connect or cancel, if i hit connect, it hangs and doesnt connect and sit on wait, if i hit cancel it goes to the menu, to connect to the cerberus network, i hit connect and it goes to log into your ea account, i put in my e-mail address and password. The same e-mail address and password i just used to log into the EA games account page, yet in game it refuses my password, it says this is not the password you logged in on, other than the fact i would have no clue what password i originally logged into the cerberus network when the game was released, but it refuses to accept my password which i had typed in 6 times correctly.

  • @trixyblue 

    You need a password with maximal 16 characters.
    Numbers, capital letters and/or small letters are fine, NO special characters like #,&, $ and so on.
    I have a EA password without special characters, so it should work.

    (I would strongly recommand to enable two factor authentication if you not already did so.)

15 Replies

  • trixyblue's avatar
    trixyblue
    1 year ago

    So far only game ive to to run with DLC's is Dragonage, because the id server is already disabled, so you dont need to connect to it to run the DLC's, maybe putting out a patch to disable your id server on old games with DLC's. You would need to keep unistalling the License folder everytime you install a game so the process would be install the game, stop the EA App uninstall the license folder turn  EA App back on.

    Ok i tried it with multiple games that need authorisation from the id server, removed the license folder, made no difference at all, it still required authorisation which doesnt work.

  • holger1405​ 

    I'm having issues with Mass Effect 2 & 3, Similar to Trixyblue, but to keep this post simple for future readers, i'll use bullet points.

    . I recently purchased Mass Effect 1 ,2 , 3 & Andromeda on steam (02/07/2025)

    . I need a Cerberus code for Mass Effect 2 (my version is digital), BUT, going to Bioware.com is listed as "server has timed out" on my browser and EA has no immediately obvious "contact us" option, the forums have no Q&A answers that relate to my issue.

    . as soon as I finish Mass Effect 3 i will be going straight to Mass Effect: Andromeda, are there any codes, Cerberus related content I will need to know about ahead of time?

    Thanks,

    - B

  • holger1405's avatar
    holger1405
    Hero+
    6 months ago

    224masterbuilder​ 

    You purchased the original ME2, not the Mass Effect Legendary Edition? 

    The Cerberus Network code was discontinued by EA a few years ago. 
    T
    ry to repair the game.   
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    224masterbuilder wrote:

    . as soon as I finish Mass Effect 3 i will be going straight to Mass Effect: Andromeda, are there any codes, Cerberus related content I will need to know about ahead of time?

    No, all content that is still available (Almost anything except some Retail Bonus Items.) are included in the main downloade of the games. 

  • 224masterbuilder's avatar
    224masterbuilder
    Rising Newcomer
    6 months ago

    The game says "Mass Effect 2 (2010) Edition on steam

    I  tried verifying the files like you said, but it made no difference, it's still asking me to buy Cerberus access or verify a Cerberus code 

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