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trixyblue's avatar
11 months ago
Solved

Mass Effect 2 Unable to Connect To Cerberus Network

Mass Effect 2 im am trying to connect to the cerberus network, when i start the game and the menu comes up to connect or cancel, if i hit connect, it hangs and doesnt connect and sit on wait, if i hit cancel it goes to the menu, to connect to the cerberus network, i hit connect and it goes to log into your ea account, i put in my e-mail address and password. The same e-mail address and password i just used to log into the EA games account page, yet in game it refuses my password, it says this is not the password you logged in on, other than the fact i would have no clue what password i originally logged into the cerberus network when the game was released, but it refuses to accept my password which i had typed in 6 times correctly.

  • @trixyblue 

    You need a password with maximal 16 characters.
    Numbers, capital letters and/or small letters are fine, NO special characters like #,&, $ and so on.
    I have a EA password without special characters, so it should work.

    (I would strongly recommand to enable two factor authentication if you not already did so.)

15 Replies

  • holger1405's avatar
    holger1405
    Hero+
    11 months ago

    @trixyblue 

    You need a password with maximal 16 characters.
    Numbers, capital letters and/or small letters are fine, NO special characters like #,&, $ and so on.
    I have a EA password without special characters, so it should work.

    (I would strongly recommand to enable two factor authentication if you not already did so.)

  • t seem to make no difference what you do, 16 characters special character, when they changed it from Origin to EA app and made the passwords 1 capital 1 number or more, it wasnt going to accept that password, i was told by EA to make a new password without the capital, of course you cant, the password box goes red and wont accept the new password unless you add the capital, and they didnt know that, then they gave up and said it no longer supported because its to old.

  • Changed my password, EA will not accept a password without a capital and a number a max of 8 to 24 characters, changed it to less than 16 characters, and i got to the cerberus network login, put in new password and message i get is, (The password does not match the one associated with this email. Please try again. After multiple attempts it just kept posting that error message. The EA app really sucks never had a single problem with Origin or Bioware Socials.

  • No the problem is that without the cerberus network enabled it says the DLC's are disabled. Ill try and change my password and see if it helps.

  • @trixyblue 

    ME2 is an old game and the password requirements are just different, if your EA password has more than 16 characters or contains special characters the login will not work.

    Quite frankly, if your Cerberus Network DLCs are already enabled, there's no reason to log in to the Cerberus Network anymore, it's practically useless by now.

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