Forum Discussion

Apthugz's avatar
Apthugz
12 years ago

Mass effect 3 collectors edition missing from "My Games" Origin

Hello, I've actually noticed this a while ago, but only recently decided to ask about it. So pretty much, I bought the collector's edition to mass effect 3 and it's no longer appearing in my games...
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
12 years ago

Hey, after taking a quick look I can't see any ME3 history on your account. I'd suspect there's an account mixup, which can happen after time away.

Try logging into any alternate mail addresses you would have used back when you still played.

If you're still having issues, please contact support using the steps below, they'll be able to help you recover your content.

https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#contact

Apthugz's avatar
Apthugz
12 years ago
Any chance you could check to see if the game ever excited for the following two email addresses?

[edit: email address removed]
[edit: email address removed]

It could be under the hbs account, however that email address no longer exists. I could have sworn I changed and transferred accounts. Before it went offline.
  • Apthugz's avatar
    Apthugz
    12 years ago
    So it looks like the email addresses I posted got removed. Should I call about this instead?
    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      12 years ago

      Yeah, email addresses are automatically filtered here. Besides, we're quite restricted in the info we can give out publicly.


      Please use the steps in the linked article to contact an agent, they should be able to sort you out.

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