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Xqxmeplx's avatar
Xqxmeplx
9 years ago
Solved

Mass Effect 3 crashes on start

Hello everyone, since a few days my ME3 won't start. Tried everything that came to my mind to fix it, nothing worked tho. I hope somebody in this forum has an idea of what's going on. The probl...
  • holger1405's avatar
    holger1405
    9 years ago

    @Xqxmeplx

    Could be that one of you save games or you game profile was corrupted. But I never encountered that in combination with an msvcr90.dll error.

    You did all what I suggested in the second part of this post?

    @campaign saves.

    They should still be in the cloud (If you not told Origin to synchronize the local saves after you deleted them.)

    Make a backup of your "BioWare\Mass Effect 3" folder and then enable cloud save again. (Start the game > prefer cloud) After you have the saves back disable the cloud save again and put the save games into the "Save" folder of your backup.

    Then copy the entire content of the folder back to the original Mass Effect 3 folder. (overwrite) >  If it is not working after that it must be a corrupt save game or the "Local_Profile.sav".

    If that don't works, in Origin, right click ME3 > Game properties > Cloud Saves. > There you find an option "Restore Save". (Can't promise that it works thought, the funktion normal only restores the last save.)

     

holger1405's avatar
holger1405
Hero+
9 years ago

@Xqxmeplx


- Download Speccy.
- Install
- reboot
- Run Speccy > top left corner "File" > Publish Snapshot > Post the link.

Don't use "Saved Snapshot". There are private information in there that are removed in Publish Snapshot.

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @Xqxmeplx

    Well, there is nothing in there that would explain the Problem right away.

    Did you used CCleaner on that new OS already? (especially the registry cleaning funktion?)

    I strongly advise against using "FreeDriverScout" or similar software. I see people "updating" themselves into problems all the time and Windows is quite good on its own regarding driver updates by now. Besides that, is it unnecessary to update drivers on a flawless working machine. The graphic driver is an exception, but even here I would only update if you have a good reason too.

    Never change a running system is still a very good idea. 

    The Voltage readings are so far off that they must be wrong, that is nothing unusual with software readings.

    I would deactivate this tree services: (If you have an xbox disable them for testing purpose.)

    Stopped: Xbox Live Authentifizierungs-Manager
    Stopped: Xbox Live-Netzwerkservice
    Stopped: Xbox Live-Spiele speichern

    On what Hard disk is ME3 installed? If not at C: you could try to install it to C: to test.

    If you do that just install the main game without DLCs and test.

     

  • Xqxmeplx's avatar
    Xqxmeplx
    9 years ago
    @holger1405
    @holger1405 wrote:

    @Xqxmeplx

    Well, there is nothing in there that would explain the Problem right away.

    Did you used CCleaner on that new OS already? (especially the registry cleaning funktion?)

      

    I believe I did not, but I tried it on both previous versions of my system. I have not made any bad experiences with CCleaner so far, as long as you don't blindly use every function it offers.

    @holger1405 wrote:

    @Xqxmeplx

      

    I strongly advise against using "FreeDriverScout" or similar software. I see people "updating" themselves into problems all the time and Windows is quite good on its own regarding driver updates by now. Besides that, is it unnecessary to update drivers on a flawless working machine. The graphic driver is an exception, but even here I would only update if you have a good reason too.

    Never change a running system is still a very good idea. 

      

    Yeah, never change a running system is usually my approach, too. But, since my rig did not work without flaws, I decided to give it a check. I deinstalled the program as soon as my drivers were up to date, don't worry. I'm always quite vigilant when it comes to those programs.

    @holger1405 wrote:

    @Xqxmeplx

      

    I would deactivate this tree services: (If you have an xbox disable them for testing purpose.)

    Stopped: Xbox Live Authentifizierungs-Manager
    Stopped: Xbox Live-Netzwerkservice
    Stopped: Xbox Live-Spiele speichern

      

    Done!

    @holger1405 wrote:

    @Xqxmeplx

      

    On what Hard disk is ME3 installed? If not at C: you could try to install it to C: to test.

    If you do that just install the main game without DLCs and test.

     

    I've had it on my other HDD, since my SSD (= C🙂 is only 128 GB. I moved and reinstalled it to C: after the fresh install tho. 

    Would it make any sense to install ME3 from the disc? I own the ME-Trilogy.

    EDIT: Oh my lord. I installed ME3 via disc, internet unplugged, and it is working. I'm literally afraid of installing the DLCs... But well, it's something!

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @Xqxmeplx


    EDIT: Oh my lord. I installed ME3 via disc, internet unplugged, and it is working. I'm literally afraid of installing the DLCs... But well, it's something!

    That is a start, Install all DLCs except retaliation!

  • Xqxmeplx's avatar
    Xqxmeplx
    9 years ago

    @holger1405

    I believe I have found the culprit by now. I installed all DLCs (prior to your post), and the game worked like it used to. Then I reenabled cloud syncing. That's when the msvcr90.dll issue came back. After deleting all files out of C:\Users\user\Documents\BioWare, it worked again.

    So right now, I can play Multiplayer again (which was my primary concern), but lost all my campaign saves. Since I don't plan to replay it anytime soon, that is not that much of a problem.

    Any ideas on this matter?

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @Xqxmeplx

    Could be that one of you save games or you game profile was corrupted. But I never encountered that in combination with an msvcr90.dll error.

    You did all what I suggested in the second part of this post?

    @campaign saves.

    They should still be in the cloud (If you not told Origin to synchronize the local saves after you deleted them.)

    Make a backup of your "BioWare\Mass Effect 3" folder and then enable cloud save again. (Start the game > prefer cloud) After you have the saves back disable the cloud save again and put the save games into the "Save" folder of your backup.

    Then copy the entire content of the folder back to the original Mass Effect 3 folder. (overwrite) >  If it is not working after that it must be a corrupt save game or the "Local_Profile.sav".

    If that don't works, in Origin, right click ME3 > Game properties > Cloud Saves. > There you find an option "Restore Save". (Can't promise that it works thought, the funktion normal only restores the last save.)

     

  • Xqxmeplx's avatar
    Xqxmeplx
    9 years ago

    @holger1405

    Don't know which step it was exactly, but I got my saves back.

    Thank you again for everything.  Right now everything works like it used to. 

    Keep up the great work!

  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @Xqxmeplx

    I will. 🙂 You're welcome, and thanks for the XP.

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