Forum Discussion

2 years ago

Mass Effect 3 missing DLC (Pc)

I purchased the Mass Effect 3 2012 edition a couple of weeks ago and attempted to play the multiplayer, however all the dlc content was missing. When I contacted support the only solution they gave m...

holger1405

Hero+

2 years ago

@Quality_Waffles

Please clear your temp files:

Press the Windows key and "R" at the same time
Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

Then:

Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
Run "Revo Uninstaller" > Uninstall ME3.
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
If "Remaining registration content found" is displayed > Select All > Delete > Next
When "Remaining Data and Folders" is displayed > Select All > Delete
Run "Revo Uninstaller" > Uninstall EA Desktop.
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
If "Remaining registration content found" is displayed > Select All > Delete > Next
When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
Restart the PC > Reinstall the newest version of EA app from here.
Reinstall ME3. > Test.

Quality_Waffles
2 years ago
So far it seems to have not worked, all the dlc characters are missing from multiplayer (I did not check single player dlc yet). I'll test it a few more times and let you know if I get it working.
- EA_Shepard
  Community Manager
  2 years ago
  @Quality_Waffles Hey, I wanted to ask. When you log into MP, none of the characters you had show up? When you log in is it looking like you have never played at all?
  - DoctorDAM
    New Ace
    2 years ago
    @EA_Shepard
    Judging from @Quality_Waffles N7HQ, it looks like they have played 6 games. There are some credits and unlocked inventory. But:
    1) all challenges are at zero (which would be the case since Retaliation DLC isn't enabled).
    2) No gifted Reckoning gold character (since Reckoning DLC not enabled).