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I think I made an account merge, but I played after
I have the vanguard class at 20 for example but no characters or weapons
@JuddV10 If there was an account merger, depending on how that went, that progress would be gone. Once changes are made to an account, anything you did would be wiped. If you played the game and built up progress after that merger, it would be a sync issue. That happens a lot after mergers.
Sadly once progress is no longer there, we don't have the ability to restore it. Being ME3, you can go to the Galaxy at War page and try to sync up the account and the game with the steps on the page, but If the progress does not show up after that, you will end up starting over.
- JuddV102 years agoRising Scout@EA_Shepard I played alot after the merger and appears my progress was erased since EA killed off Origin
- EA_Shepard2 years ago
Community Manager
@JuddV10 If the data went missing that far back, there is no way to retrieve it. Even now, we would have to have quite a few players report this and it would take quite a bit of time to get looked into. Missing data is not easy to fix. As it is all server-side, there isn't a way to delete it unless account changes are made as you mentioned. If account changes are made, that is working as intended. If the steps I sent do not work, and the data does not sync due to account changes, unfortunately, we will have to start over.
- JuddV102 years agoRising Scout
Sucks, but seems there's nothing I can do
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