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Stitch86's avatar
Stitch86
13 years ago
Solved

Mass Effect 3 multiplayer store stole my points

Hi all, Tried to spend some Bioware points in the ME3 multiplayer store to buy some premium packs. The whole system froze and had to Alt-F4 out, when I restarted and went back to the store not only ...
  • sundance31us's avatar
    sundance31us
    13 years ago

    Here's the contact page for EA:

    https://help.ea.com/contact-us


    You'll need to enter your Product, Catagory & Platform before the contact options will appear along the bottom of the page.

  • Anonymous's avatar
    Anonymous
    13 years ago

    I was in a similiar situation as you where I purchased a prem. spectre pack and the game hung and I had to alt+4 out of it. When I returned my points were gone and I felt I recieved nothing. After about a day I logged back in and noticed that I had new items and a new cutomization options for a random class I didn't play. More than likely your outstanding purchase will be given to you the next time you log in only it won't blantly pop up and tell you what you recieved. You have to poke around and see what's new.

CrunchTroll-N7S's avatar
CrunchTroll-N7S
13 years ago

"REINFORCEMENT PACK PURCHASED, NO CARDS RECEIVED" @ https://help.ea.com/article/reinforcement-pack-purchased-no-cards-received, Customer Support is supposed to help. Use the phone option to contact if possible. Quote the above kb article if necessary so they can't use "That is not my department" for an answer. If they say it is fixed and it is not within a reasonable time, update your case & consider escalation to the next tier (though they have a back log, supposeded 1-2 weeks but I am on week 4 of waiting).

Don't give up. Be a pain in their ass. They have been stringing me out (4 months in one case) for a couple missing packs. I am up to threatening to post my case in full to reddit.

carnagegen's avatar
carnagegen
13 years ago

Hi, I purchased a Premium Spectre Pack on Mass Effect 3 and did not recieve it. I would not have bothered with this query but i purchased Microsoft points specifically to buy ME3 Content. I bought another premium spectre pack straight after and recieved it but did not get the previous purchase as hoped for.

What do i do about this?

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