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yupikpete14's avatar
yupikpete14
9 years ago
Solved

Mass Effect 3 won't launch on XBox One

Mass Effect 3 won't launch on XBox One for me.  I downloaded it through EA access, it runs through the XBox 360 screen but then goes to a black screen.  It is not an XBox One crash, I can return to t...
  • Anonymous's avatar
    Anonymous
    9 years ago

    I had the same issue, but I was booting from the game disc rather than EA. I just got done going through trouble shooting with Microsoft and EA.

     Microsoft: As long as your console can run other backwards compatible games, the console is fine and they can't do anything.

     EA: Perform a hard reset by clearing your alternate MAC address and try again.

    Luckily for me the hard reset worked. Hope you get your issue resolved.

Anonymous's avatar
Anonymous
9 years ago

I had the same issue, but I was booting from the game disc rather than EA. I just got done going through trouble shooting with Microsoft and EA.

 Microsoft: As long as your console can run other backwards compatible games, the console is fine and they can't do anything.

 EA: Perform a hard reset by clearing your alternate MAC address and try again.

Luckily for me the hard reset worked. Hope you get your issue resolved.

Anonymous's avatar
Anonymous
9 years ago
Thank you so much, it worked!

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