Mass Effect 3 won't launch
Mass Effect 3 won't launch. I have 30 hours in it. It was working fine yesterday and now suddenly advises it cannot launch due to a problem on EA's end. I have already reinstalled EA Play and Mass Ef...
Forum Discussion
EA_Shepard
Community Manager
Community Manager@DFTM1 Thank you. I am sending it over. These should be fixed easily and it is possible not everyone knows about it.
@EA_Shepard Me and @aviann_te tried to contact the live chat tech support again, referring to your messages. Life chat tried to do something, but it didn't help.
I just wondered, those errors and warnings in the logs that I found above are somehow related to the fact that ME3 does not start?
- EA_Shepard
@DFTM1 wrote:
@EA_Shepard Me and @aviann_te tried to contact the live chat tech support again, referring to your messages. Life chat tried to do something, but it didn't help.
I just wondered, those errors and warnings in the logs that I found above are somehow related to the fact that ME3 does not start?
When this happens we have to send it up because it may not end up being handled like it should. As we don't handle these over the forums, we have live support resolve this since they can verify the account with you and make changes as needed.
@EA_Shepard Is there anything we can do on our end to point the advisors in the right direction? As @DFTM1 mentioned, I contacted them copypasting your message basically and sending the link to it, and they said they updated the entitlements, but it didn't work. This is frustrating.
Also, do you think it could be related to the Online Pass fix? Both @DFTM1 and I had the error years ago and the advisors resolved it eventually, but now we both have this error as well.
- EA_Shepard
@aviann_te The online pass is a very specific error. It wouldn't have anything to do with crashing or freezing or anything like that. You would still be able to log in, you just can't play MP.
If live support is not assisting, we have to bring that up and see why. Since we don't handle these over forums, we can only provide the information on how to fix it, and then if it is not getting fixed, we reach out to those who can look into why support directed players back here.
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