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sestertii's avatar
sestertii
3 years ago
Solved

Mass Effect Andromeda, all downloadable content missing

What it says in the title, there is no delivery cache I can interact with in Ryder's cabin, no email about the pyjak. I have the Deluxe edition and the Deep Space Pack, both of which are definitely installed. I can see their files in the Update directory in side the Andromeda install directory. I've tried playing with and without any mods. I tried repairing the game.

I tried loading a save from my last playthrough years ago and got the error:

Unable to load your save file because it is linked to game content that is no longer installed:

Deep Space Pack

Deluxe Edition Pack

Please reinstall the above content and try again.

They are definitely installed.

  • holger1405's avatar
    holger1405
    3 years ago

    @sestertii 

    Sorry, over read that part.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall Andromeda.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • Reinstall Andromeda. > Test.

5 Replies

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @sestertii 

    If you are on a PC try to repair the game.

    (Origin: Game Library > Right-click the game cover > Repair)

    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

  • sestertii's avatar
    sestertii
    3 years ago

    I've already tried that, as I said in the original post.

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @sestertii 

    Sorry, over read that part.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall Andromeda.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • Reinstall Andromeda. > Test.
  • sestertii's avatar
    sestertii
    3 years ago
    @holger1405 That worked, thank you. It also fixed a persistent issue I had with the EA App where on initial launch it would show a blank a window for a couple minutes, followed by the "Temporarily lost connection" error and then might or might not have eventually logged in.

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